Business Conditions for Foreign Customers  

All prices are quoted in EURO and include the legal value-added tax (MwSt.) Prices quoted in our Online Shop apply. Due to large price fluctuations in many of our products, short-term price changes may occur. The prices in our Online-Shop on the date of customer order retain their validity.

Shipping and packaging charges for foreign orders are the actual costs. No service charge will be levied.

Minimum order value for foreign customers is EURO 40.00 at present. The customer pays in advance by bank transfer to our account. Cheques or money orders will not be accepted. Goods will be shipped to the customer as soon as payment has been registered. We select the most inexpensive shipping alternative for the customer unless the customer expresses his/her wish for a particular courier.

All goods leave our warehouse in perfect condition. We do not accept responsibility for damages caused during shipping. Should the customer have reasonable grounds for comlaint, please call our telephone service (035205/70690, Mo – Fr,6.00 pm  – 8.00 pm CET) , or use our e-Mail service (info@seifenkuenstler.de). Due to hygienic reasons, we cannot accept returns on our products (with the exeption of soap molds).

Our products may be illustrated as suggested projects. Please refer to the product description for exact details. Should you need English assistance, our office personnel will be happy to be of service. The purchase contract is considered valid with the customer’s acceptance of the goods. We save data necessary for fulfilling orders in our databank. Customer data will not be given out to third parties.

The cost for returns is carried by the customer. Packages with insufficient postage will not be accepted.

Cosmetic products in general, especially those containing fragrance and colorants, can trigger allergic reactions in sensitive people. Der Seifenkünstler accepts no responsibility for such reactions. Our products comply with the restrictions and regulations for cosmetics in Germany. The customer agrees to these business conditions when he/ she accepts our order-notification.